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FAQ

Can I keep the books I order?

Yes. All of the materials we send you are yours to keep.

How do I receive my CEU's?

To receive your CEU certificate, you must successfully pass an online exam. You are allowed unlimited times to take the examination until you pass. Once you pass the exam, you can immediately print your certificate.

How do I get my login and password?

You must register in order to get a username and password.

I lost my User ID and password what do I do?

Go to http://rehabsurge.com/login.php and enter your email address under "Forgot Login" on the home page. It will be emailed to you.

I just bought a new course. Will I use the same User ID and password?

Yes! You need to use the User ID and password that you used previously to register. If you do not remember this information go to "forgot login".

How long do I have to complete my online exam for my CEU's?

CEU courses do not expire but if a course is updated it may be replaced with a different exam. We recommend completion of your exam within one year of course purchase.

When can I take my online exam?

You can take your online exam after you register and read the book or e-book.

Where do I take my exam?

To take your exams, login at http://rehabsurge.com/login.php or you can mail us the exam answer sheet.

Can I take my exam from any computer?

Yes, your exam can be taken from any computer.

What happens if I fail my exam?

You must take the exam again. You need to get a score of 70% to get a certificate.

Can additional users receive CEU's for reading my book?

Yes, additional users can get CEU's. They have to pay separately for the exam.

What is kindle?

Kindle is a device that lets you view the book digitally. Courses are presented in digital text rather than book format.

Will my CEU's be accredited?

It will be clearly stated on our website which courses are accredited by which state and which profession. If you find that your state and your profession is not on our list, you can apply on your own with your state board. You may be required to provide the course description, objectives and outline. These are available on our all our books or e-books. The state will also need a copy of your certificate of completion.

How many hours do I need for my state license renewal?

Continuing Education requirements for license renewal vary among states and are subject to change. Please keep in mind that you should always check with your local state board for confirmation or prior approval or authorization for course credit.

Can I apply my CEU's for my CHT renewal?

You can apply all of our hand therapy courses towards your HTCC recertification. HTCC requires 80 hours every 5 years to recertify. Our hand therapy courses that are 3 hours & more will apply towards category A. If they are under 3 hours, they will apply towards category B.

If I do not like my book, can I return it?

All the book processing, shipping and handling is handled Amazon. Therefore, you should follow the return policies of Amazon.com.

What type of security does your site use to ensure my personal information like credit card number, name and address etc.? Is it secure?

Book processing is handled by Amazon. Exam purchasing is handled by Paypal. Both companies employ state of the art security. RehabSurge will not collect any financial information from you.

What will my credit card statement say?

Your credit card statement will reflect Paypal-Rehabsurgeinc.

I am having trouble accessing exams from a certain computer. What can I do?

Our courses are open to anyone who has made a valid purchase. If you cannot access the exam, it is likely a setting problem either on your PC or network.

Where do I take my exam?

To take your exams, http://www.rehabsurge.com/login.php

I am on your exam center and when I go to TAKE EXAM I get "page can't be displayed.

If this occurs, you may have bookmarked an old page. Make sure you enter a fresh browser and you will be able to access all of your content.